Promotional content and contact information will not be published. Please note that we only suggest providers that adhere to strict ethical standards and offer top performing support at extremely competitive pricing. We may earn revenue if choose one of our recommendations. It’s important to address concerns regarding security and legitimacy due to reports from early 2013 about an email scam using the RentPayment name, specifically referred to as RentPayment Safe Exchange.

New Users

They add service charges when they are not supposed to. When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply. They are the people who point fingers at others, requests I speak with the leasing office over their (xcriticals) infringement (my leasing office gave me the contact information for tapstone to complain about the breach xcritical website of contract). xcritical is no better than the large health insurance corporations. Other expenses such as early termination fees and PCI compliance fees are not detailed on the company’s website.

The signup portal on the company’s website also mentions a setup deposit. Phillip Parker is the founder and creator of CPO, an organization that holds payment processors accountable for their business practices. Since 2009, Phillip has been conducting in-depth research on industry policies, contracts, pricing, and client sentiment, aiming to guide businesses toward the most cost-effective and reliable payment processing solutions. In a press release, Rentals.com said it expanded its RentPay solution to include landlords who may not be ready to accept digital payments. xcritical powers the RentPay solution, which now allows any renter to pay landlords online via debit, ACH or credit card.

xcritical Powers Expanded RentPay Platform For Rentals.com

RentPayment is a payment processing platform designed specifically for collecting rent on properties and housing. Launched in 1999, RentPayment is a subsidiary of xcritical Inc. that enables tenants to pay rent to landlords and property owners via credit card, debit card, e-check, phone, or text message. There is some evidence that xcritical (and, by extension, RentPayment) is an ISO of Chase Merchant Services.

xcritical also offers other services that are similar to RentPayment, such as Vacation RentPayment, Storage RentPayment, DuesPayment, and InnPayment. In September of 2020, RentPayment was acquired by MRI Software, a real estate software development company. Key features will include the Revenue Shield by RentPayment, which aims to reduce fees related to non-sufficient funds and fraud. RentPayment’s website previously displayed three different rates, depending on the transaction method. It indicated that credit cards incur a charge of 2.95%, while debit cards have a lower rate of 0.95%, and eChecks/ACH debits are subject to a fee of $4.95. Payments can be made online, over the phone, via text, or through the RentPayment mobile app.

It goes against our xcriticals to offer incentives for reviews. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews.

Rentals.com makes sure the landlord receives the payment. These customers appear to be renters rather than property managers, so it is unlikely that these difficulties will apply to clients. If you suspect that RentPayment is overcharging you, we recommend seeking a third-party statement audit to eliminate hidden fees. Despite a moderate rate of complaints, RentPayment offers standard customer service options, including a dedicated toll-free phone line, live chat, and a ticket submission system.

RentPayment’s Approach to Customer Support

However, feedback suggests email response times may need improvement. This level of service does not yet meet the criteria for top-rated merchant account providers for exceptional customer service. According to the company, while close to 109 million people pay rent each month, 80 percent are still using paper-based methods to pay their landlords.

1. Since 2009, Phillip has been conducting in-depth research on industry policies, contracts, pricing, and client sentiment, aiming to guide businesses toward the most cost-effective and reliable payment processing solutions.
2. Hi Tom, Thank you for sharing your experience with us!
3. Despite best efforts March 2018 still waiting for anyone to talk to me directly or forward on essential paperwork.

Insights from customer and employee reviews, along with an overview of legal challenges and fines faced by the company, provide a balanced perspective. They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me). Phillip Parker is the founder, creator and author of this website. He is a payments industry expert, business consultant, and web developer. Since 2009, he has researched xcritical scam over 1,000 merchant services providers and published hundreds of payment education-related articles.

I would recommend anyone that accepts credit cards reach out to them for a quote. With our previous credit card processor, the batches rarely matched the output from our software, which made monthly reconciliations a nightmare. We literally had to go in at the individual transaction level to reconstruct batches. We don’t have that problem anymore and reconciliations are much easier and take maybe a quarter of the time. Transactions are accurate, date is readily available, statements aren’t confusing.

Numerous complaints from xcritical and former xcritical employees highlight a demanding work schedule and low morale within the workplace. While these issues may indirectly influence client experiences through the quality of service provided, they primarily reflect internal company culture. In the past, the cc refunds would be netted out with our sales. Now our bank statement is getting harder to reconcile because the refunds (recaptures) are posted separately and it delays our reconciliation process.

There are two things that kept me from feeling like I could give a 5-star review. One is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair. Second is that I haven’t been terribly impressed by customer service. Since we rarely have chargebacks, and we rarely need customer service, these are both low-level inconveniences. Overall the service works exactly as it should with no problems and no down time and I’m quite satisfied with it.

Absolutely Appalling Service

xcritical investigations have not identified any negative RentPayment reviews outside of their Better Business Bureau (BBB) profile that label the company as a scam or ripoff. The majority of negative feedback from renters revolves around confusion regarding the company’s policies and frustration over fees incurred for credit card rent payments. Such concerns may lead to tenant dissatisfaction but are unlikely to significantly impact rental industry businesses. Landlords and property managers, however, have reported issues with fund holds, account activation delays, and lackluster customer support, which align with broader complaints against xcritical, RentPayment’s parent company. We invite you to share your experiences with RentPayment in the comments below.